Terms and Conditions

BOOKING POLICY

• The total price displayed includes all applicable government taxes except specifically mentioned otherwise.
• You are required to pay the entire amount prior to the confirmation of your booking.
• There will be no refund for 'no-shows' or any partially unused service.
• In case of Flight Ticket booking, All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier.

Amendments:

• iShop Holidays shall assist you with amendments to most bookings. Though in some cases like Flight Ticket Booking, you will need to contact the airline directly.
• Every booking made with iShop Holidays is subject to amendment charges.

PAYMENT POLICY

Advance Booking Fee

• 30 days or more before date of departure: 25% of total cost
• 29 - 20 days before date of departure: 50% of total cost
• 19 days or less before date of departure: 100% of total cost

CANCELLATION POLICY

You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below:

Cancellation charges per person

• 30 days or more before departure: 25% of total cost
• 29 – 20 days before departure: 50% of total cost
• Less than 19 days before departure: 100% of total cost

If we change or cancel your holiday

• We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements.
• Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date.
• We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
• If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather):
  • We shall first try to offer alternative dates for the tour if the tour hasn't already commenced.
  • If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
  • In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.

If you want to change your holiday plan

After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible.

Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.

If you have a complaint

If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavor to set things right.

If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information.

However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider.

All third party service providers are independent contractors who are at no time under our control or supervision.

REFUND POLICY

• All cancellation request processed with necessary details and reason for cancellation thru proper mode/channel are only eligible for refund.
• Payments will be refunded by on line to the customer accounts within 15 working days after cancellation.
• In case of Flight Ticket cancellation, refund shall be processed within 15 working days subject to receipt of confirmation from Airline authority for same.
• At times there may be delay in refund of same due to delay from Airlines Authority for which iShop Holidays shall not be held responsible.
• The timelines of 15 working days for refund shall not apply in case of long weekend / holidays /strike or any other reason beyond control of iShop Holidays.

CHECK IN & CHECK OUT POLICY

SPECIAL REQUEST POLICY FOR ARRIVAL – (CHECK IN) AND DEPARTURE – (CHECK OUT)

• All the Check In & Check Out shall be strictly as per standard policy of particular Hotels.
• Early Check in shall be subject to availability only. For guaranteed early check-in, reservation needs to be made 1 day prior to actual check in.
• Late check-outs are available on request and subject to availability / Payment.

In case any clarification required please feel free to call our Customer Support Team.